Warranty Information
The Warranty Information page provides customers with a clear understanding of how Qont protects software performance, cloud reliability and supported hardware environments. Qont operates across retail software, PRI Cloud and OEM partnered hardware. Each category is covered in a way that preserves safety, integrity and customer confidence. Every warranty listed below is written to match how Qont operates as a sovereign technology company with long term support across its systems.
Retail Software and PRI Model Warranty
This warranty applies to Qont software systems, PRI models and retail items sold directly through Qont. It covers twelve months from the date of delivery. Customers receive software level support that includes remote diagnostics, remote repairs and access to Qont support channels. Qont assists with identifying issues, guiding customers through OEM warranty processes when relevant and confirming whether a system fault originates from hardware or software. Physical hardware defects are covered exclusively by the original manufacturer because Qont operates as an OEM partner.
What Qont Provides
Customers receive three free remote software repair sessions, three free remote diagnostic sessions and full access to standard support channels during office hours. Qont helps identify root causes and provides direction if OEM level service is required. This warranty is focused on operational performance and software integrity.
What Qont Does Not Provide
Qont does not repair, replace or guarantee physical hardware. Hardware damage, environmental exposure, wear and tear, misuse or any event outside Qont’s control is not covered. Hardware warranty claims must be submitted directly to the manufacturer under their own terms.
Upgrade Path
If the OEM cannot repair a device or if stock is unavailable, Qont may offer an upgrade path to a superior model. This option is discretionary and depends on region, availability and product type.
Cloud Warranty and Service Policy
PRI Cloud accounts and API driven risk intelligence services operate under a lifetime service warranty. The warranty begins when the account is created and remains active for as long as the account exists. Qont’s cloud warranty focuses on service reliability, engineering fixes and user support. It does not operate like a hardware warranty because cloud infrastructure is distributed and built around continuous updates.
What Qont Provides
Coverage includes uptime commitments aligned with Qont’s cloud service guidelines, technical support for integration issues, documentation access and remote assistance for system behaviour. Qont resolves faults on its side of infrastructure, applies fixes and manages improvements to system logic.
What Qont Does Not Provide
Qont does not cover outages caused by third party infrastructure, customer network issues, incorrect configuration, misuse or downtime linked to external environments. Qont does not warranty any custom server environment hosted by the customer.
Cloud Tools
Cloud accounts provide access to support channels, cloud profile management and general service information. Billing and usage records are handled by third party platforms and are not covered by this warranty.
OEM Hardware Warranty Guidance
Qont sells OEM partnered servers and hardware systems for customers who operate FibreRack, cages and performance based environments. These devices are manufactured by OEM suppliers and carry the OEM’s warranty. Qont covers software operation, not physical hardware.
What Qont Provides
Qont supports customers by helping determine whether an issue is software or hardware. Qont assists with contacting OEM warranty channels, configuring systems and maintaining the integrity of Qont’s risk intelligence software. Qont provides ticketing support for repair guidance and upgrade options.
What Qont Does Not Provide
Qont does not repair hardware or replace physical components. Qont does not handle shipping, courier services or logistics. Physical damage, internal failures or component breakdowns must be managed by the OEM under their own warranty terms.
When to Contact Qont
If PRI software is not functioning, if system logic or risk intelligence features do not behave as expected or if assistance is needed to understand OEM requirements.
When to Contact the OEM
If the device will not power on, if there is physical damage, if a component has failed or if hardware level diagnostics are required.