Payment & Billing Policy
Governing Law: Switzerland
1. Scope
This Payment & Billing Policy applies to all purchases made through Qont, including hardware products, software, cloud services, subscriptions, and any items or services offered through the Qont Store.
2. Accepted Payment Methods
Qont accepts the following forms of payment:
credit and debit cards
digital wallets
bank transfers and wire payments
PayPal and comparable platforms
cryptocurrency
Qont account credit
third-party payment processors
Qont may add or remove available payment methods at any time.
3. Billing Currency
All prices displayed and all charges processed by Qont are in USD, regardless of the customer’s region or local currency.
Currency conversion fees applied by financial institutions or payment processors are the responsibility of the customer.
4. Timing of Charges
4.1 Hardware orders are charged immediately at the time of purchase.
4.2 Digital products, software access, and cloud services are charged immediately at the time of purchase.
4.3 Subscriptions and recurring services are charged automatically on their renewal dates.
5. Subscription Billing
5.1 All subscriptions renew automatically by default unless cancelled by the customer prior to the renewal date.
5.2 Customers are responsible for managing subscription cancellations through their account settings.
5.3 Renewal charges are final once processed.
6. Failed Payments
6.1 If a payment attempt fails, the associated service or order is suspended immediately.
6.2 Services remain suspended until full payment is received.
6.3 Qont is not responsible for service interruptions resulting from failed or delayed payments.
7. Refundability of Payments
7.1 All payments are final unless otherwise permitted under the Returns & Refunds Policy.
7.2 Payments for digital products, cloud services, software licenses, and subscription renewals are strictly non-refundable once charged.
7.3 Refunds for hardware products follow the separate Returns & Refunds Policy.
8. Chargebacks and Disputes
8.1 Qont attempts to resolve billing disputes directly with the customer.
8.2 If a customer initiates a chargeback through a bank, card issuer, or payment platform, Qont may treat this as a violation of its billing terms.
8.3 Qont may suspend accounts, revoke access to services, or block future purchases until the dispute is resolved.
8.4 Qont will submit evidence to the payment processor as required.
9. Taxes and Duties
9.1 Customers are responsible for all applicable taxes, import duties, VAT, GST, and any additional fees imposed by their jurisdiction.
9.2 Qont does not absorb or reimburse taxes, duties, or customs charges.
9.3 Where legally required, Qont may collect certain taxes at checkout.
10. Payment Processor and Cryptocurrency Notice
10.1 Qont is not responsible for delays, conversion rates, transaction failures, or network issues caused by banks, financial institutions, payment processors, blockchain networks, or other external systems.
10.2 Cryptocurrency payments may require network confirmation times, which are outside Qont’s control.
10.3 A transaction is considered complete only once it is confirmed within Qont’s internal systems.
11. Billing Information Requirements
11.1 Customers must provide accurate billing information and keep it updated.
11.2 Qont may decline or cancel orders where billing information is incomplete, invalid, or flagged by fraud prevention systems.
12. Policy Changes
Qont may update or modify this Policy at any time. Changes take effect upon publication.
13. Governing Law
This Policy is governed exclusively by Swiss law.